Refund & Cancellation Policy

Return & Refund Policy

At Shortcutx, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

We accept returns only under the following circumstances:

  • You received the wrong item.

  • The item was damaged during delivery.

  • The item has manufacturing defects.

  • The item is expired upon receipt.

To be eligible for a return:

  • The request must be made within 7 calendar days from the date you receive your order.

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase (order number or receipt) must be provided.

  • Photos or videos of the product may be required for verification.

For hygiene and safety reasons, we are unable to accept returns for products that have been opened, used, or tampered with, unless the product is defective or incorrectly supplied.

2. Non-Returnable Items

Returns will not be accepted for:

  • Opened or used products.

  • Change of mind after purchase.

  • Products damaged due to misuse, improper storage, or mishandling by the customer.

  • Products purchased from unauthorized sellers or third-party marketplaces not operated by us.

  • Clearance, promotional, or free gift items (unless defective).

3. Refunds

Once your return request has been approved and the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 7-14 business days.

Refunds will be made using the original payment method whenever possible.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

4. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests are subject to stock availability.

If the original product is unavailable, we may:

  • Offer a similar product of equivalent value; or

  • Provide a full refund.

5. Return Shipping

If the return is due to our error (wrong item, damaged item, defective product, or expired product), we will bear the reasonable return shipping costs.

If the return is not due to our error, the customer will be responsible for all shipping charges.

We recommend using a trackable shipping service, as we are not responsible for parcels lost during return transit.

6. Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has been packed or dispatched, it cannot be cancelled.

If you wish to cancel your order, please contact us as soon as possible.

7. Failed Delivery

If a parcel is returned to us due to:

  • Incorrect shipping address;

  • Failure to collect the parcel;

  • Repeated unsuccessful delivery attempts; or

  • Refusal to accept the parcel,

the customer will be responsible for any additional shipping or handling charges required for re-delivery.

8. How to Request a Return

To request a return or refund, please contact us with the following information:

  • Full Name

  • Order Number

  • Contact Number

  • Reason for Return

  • Photos or videos (if applicable)

Customer Support

Email: connect@shortcutx.co

Business Hours:

Monday - Friday

9:00 AM - 6:00 PM (Malaysia Time)

9. Consumer Rights

This Return & Refund Policy is provided in addition to your rights under the Consumer Protection Act 1999 (Malaysia) and any other applicable Malaysian laws. Nothing in this policy limits or excludes any statutory rights that cannot legally be excluded.